دوره های OpenScape Business – نوژان ارتباطات

دوره های آموزشی OpenScape Business

(OpenScape Business Basic Course (OBUBASISCS

The basic training OpenScape Business is a course for service personnel with good knowledge of ISDN, LAN/WAN, Unify License management and OpenStage telephones. The course content includes the installation, start up and upgrading of the system. Another focus is the integration of OpenScape Business Smart Voicemail and UC Smart. After completing this course, the participant can install and start up a system, as well as can configure and perform the software update.
Description
 System overview of OpenScape Business
 Feature overview
 System features
 Station features
 UC features
 License concept
 Installation and system start up
 Software update concept
 System and UC components
 Backup and Restore
 System and UC components
 Smart Voicemail
 User voicemail
 UC Smart applications
 myPortal Smart
 myPortal to go
 Practical exercises

(Fast Track for OpenScape business experts (OBUFTUCSCS)

The OpenScape Business Unifed Communication for Service is a course for service personnel. The course content includes the installation and configuration of the UC system and the UC applications in integrated networks. Another focus is the network integration of OpenScape business and UC applications. After completing the course, the participant can assume a OpenScape UC Suite Business system in the network in operation as well as configure the features.
:Description
 System overview of OpenScape Business UC system variants
 Overview UC features
 System features
 Station features
 UC clients
 UC license concept
 UC system and applications
 UC Voicemail
 Auto Attendant
 Overview of networking feature
 System feature
 Subscriber feature
 UC feature
 Networking and LCR
 Open and closed Numbering
 IP-Networking
 Cornet and Q-Sig Networking
 Routing of C.O. connections in private networks
 Practical exercises

(OpenScape Business Contact Center (OBUCCADSCS)

The OpenScape Business Contact Center Course is a course for service personnel. The course contents include the explanation of the operating principles and features of the Contact Center in OpenScape Business. After completing the course the participants can configure customer requirements for OpenScape Business Contact Center to implement configurations and that take them into operation and explain the functionsto the customer.
:Description
 Overview of the features of the contact center and its clients
 Declaration of the operating principles of the Contact Centers
 Configuration and usage of
 Open Scape Business Contact Center
 myAgent / agent workplace
 Contact Center Wallboard
 myReports / reporting tool
 Fax and E-Mail to Contact Center Queu
 Exemplary description of the standard reports from myAgent and myReports
 Practical exercises on the implementation of customer requirements in OpenScape Office Contact Center Configurations

(OpenScape Business S in Data Center Basic Training (OBUBIZSSCS)

The basic training OpenScape Business S is a course for service personnel and Administrator for data center, with good knowledge of virtual machines (VMware), LAN/WAN, Unify License management and OpenStage telephones. The course content includes the installation, start up and upgrading of the system. Another focus is the integration of OpenScape Business Smart Voicemail and UC Smart. After completing this course, the participant can install and start up a system, as well as can configure and perform the software update.
Description
 System overview of OpenScape Business
 Feature overview
 System features
 Station features
 UC features
 License concept
 Installation and system start up
 Software update concept
 System and UC components
 Backup and Restore
 System and UC components
 UC overview
 Smart Voicemail
 User voicemail
 UC Smart applications
 myPortal Smart
 myPortal to go
 Practical exercises

(OpenScape Business Unified Communication Suite (OBUUCSUSCS)

The OpenScape Business Unifed Communication for Service is a course for service personnel. The course content includes the installation, start up and upgrading of the UC system and the UC applications. After completing this course, the participant can install and start up a system, as well as can configure and perform the software update.
Description
 System overview of OpenScape Business UC system variants
 Overview UC features
 System features
 Station features
 UC clients
 UC license concept
 Installation and system start up
 Software update concept
 System and UC components
 Backup and Restore
 system and UC components
 UC applications
 UC Basic features
 UC Advanced features
 Migration concept OpenScape Office HX into OpenScape Business
 Serviceability
 Practical exercises

(OpenScape Business Voice- and UC-Networking Advanced (OBUANETSCS)

The OpenScape Business Networking Advanced for Service, is a course for service personnel. The objectives are voice networking via TDM and IP, also virtual networking, class of service and call barring in networks with routing of C.O. connections in private networks. After completing this course, the participant is able to set up CorNetNQ-, Q-Sig- and IP-networking of OpenScape Business systems, to set up OpenScape Business networks and to configure OpenScape Business for networking with other systems (e.g. HiPath 4000 and OpenScape Voice).
Description
 OpenScape Business networking variants
 Overview of networking feature
 System feature
 Subscriber feature

 License concepe
 Overview and configuration hints for Networking
 Networking and LCR
 Open and closed Numbering
 Virtual network
 Protocol settings CorNet and Q-Sig
 clock refrence
 Class of service and call barring in networks
 IP-Networking
 Cornet and Q-Sig Networking
 Set up IP Networking
 Routing of C.O. connections in private networks
 Centralized operator position
 Practical exercises

(Update course OpenScape Business V2R0 (OBUV2R0UCS)

The OpenScape Business V2 update training is a course for service personnel with good knowledge of OpenScape Business V1. The course content includes the installation, start up and upgrading of the system
and the UC applications. Another focus is the integration of the new features for UC Smart applications. After completing this course the participant can install and start up a system, as well as configure the new features.
Description
 OpenScape Business V2 Highlights and General Overview
 Benefits for Partners and Customers
 OpenScape Business S deployments for up to 1500 Users
 OpenScape Business Networking Scenarios designed for Datacenter
 OSBiz X and OSBiz S
 SIP enhancements (Trunk and Networking)
 UC Smart enhancements for OSBiz X and OSBiz S
 Enhanced interface for OpenDirectory Service (ODBC)
 myPortal to go enhancements
 Circuit Interface to OpenScape Business
 Serviceability
 Practical exercises within our professional LAB environment